Return & Refund Policy

At Baba Pharmaceuticals, we take care to package and ship every order accurately. Because our products are health and consumable items, our return and refund policy is designed around safety and hygiene while still protecting you if something genuinely goes wrong with your order.

1. Eligibility for Returns

We accept returns only in the following situations:

• The product received is damaged or broken in transit
• The product received is defective (e.g. seal broken, visibly compromised)
• You received the wrong product or wrong quantity compared to your order

For reasons of hygiene and safety, we are unable to accept returns of products that have been opened, used, or where the seal has been broken, unless the item itself arrived damaged or defective.

2. Reporting a Problem

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and its packaging showing the issue
• A brief description of the problem

Reach us at babapharmaceuticals@yahoo.com or call +91 9319238610 / +91 9410691761.

3. Review and Approval

Once we receive your report, our team will review the issue, typically within 2–3 business days. If approved, we will arrange for a return pickup (where available) or ask you to ship the item back, and confirm the next steps with you directly.

4. Refunds

Once an approved return is received and inspected, we will process your refund to your original payment method. Refunds are typically credited within 5–7 business days, though the exact time to appear in your account depends on your bank or payment provider.

If your issue is resolved through a replacement instead of a refund, we will ship the correct/undamaged item at no additional cost to you.

5. Non-Returnable Situations

• Change of mind after an order has been placed and shipped
• Products that have been opened, used, or had their safety seal broken (except where the item itself was defective)
• Reports made more than 48 hours after delivery
• Incorrect address or delivery details provided by the customer at checkout

6. Order Cancellations

You may request cancellation of an order before it has been shipped by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you may be eligible for a return under the terms above once it arrives.

7. Contact Us

For any questions about a return, refund, or cancellation, please reach out to us:

• Email: babapharmaceuticals@yahoo.com
• Phone: +91 9319238610 / +91 9410691761
• Address: Baba Pharmaceuticals, Vijaygarh, Uttar Pradesh, India