Privacy Policy

Baba Pharmaceuticals ("we," "us," "our") operates babapharmaceuticals.com. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or creating an account, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

• Account information: When you sign up (via Google Sign-In or email/password), we collect your name, email address, and a profile identifier from your chosen sign-in method.
• Order and shipping information: When you place an order, we collect your delivery address, phone number, and order details.
• Payment information: Payments are processed through Razorpay. We do not store your card, UPI, or full payment details on our servers — these are handled directly by our payment processor under their own security and privacy practices.
• Usage information: Items you view, add to your cart, or save to your wishlist, so we can keep your cart and wishlist available across sessions.
• Reviews: If you submit a product review, we store your name, rating, and review text, associated with your account and the specific order that made you eligible to review that product.

2. How We Use Your Information

• To process and deliver your orders
• To create and manage your account, including signing you in on future visits
• To send order confirmations, shipping updates, and account-related emails (such as sign-up confirmation or password reset)
• To respond to customer support enquiries
• To verify that a review was left by a genuine purchaser of that product
• To improve our website and product offering

We do not sell your personal information to third parties.

3. Health-Related Information

As a manufacturer and seller of Ayurvedic formulations, we recognize that a purchase history on our site may indicate health-related interests or conditions. We treat this information with additional care: it is used solely to fulfil your orders and is not used for targeted advertising based on inferred health conditions, nor shared with advertisers or data brokers.

4. Cookies and Local Storage

We use browser local storage to keep your cart and wishlist items available as you browse, even before you sign in. This data stays on your device and is not accessible to other websites. We do not currently use third-party advertising or tracking cookies.

5. Third-Party Services

We use the following third-party services to operate our website, each of which processes certain data on our behalf under their own privacy and security practices:

• Supabase — account authentication and database hosting
• Google Sign-In — optional sign-in method
• Razorpay — payment processing

6. Data Security

We use industry-standard security practices, including encrypted connections (HTTPS) and access-controlled databases, to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account and order information for as long as your account remains active, or as needed to comply with legal, tax, and accounting obligations. You may request deletion of your account at any time by contacting us (see Section 10).

8. Your Rights

You may:

• Access and update your profile information from your account page
• Request a copy of the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for optional communications at any time

To exercise any of these rights, contact us using the details in Section 10.

9. Children's Privacy

Our website and products are intended for use by adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

• Email: babapharmaceuticals@yahoo.com
• Phone: +91 9319238610 / +91 9410691761
• Address: Baba Pharmaceuticals, Vijaygarh, Uttar Pradesh, India

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.